a reply from /u/lolfactor1000 resonated
"Most IT people are nice if you act nicely. I enjoy helping and teaching users, but most don't care to listen so I don't bother teaching them unless they show interest."
being rude to customer service/tech support is gonna get you jack shit, in fact you are probably gonna get less now because now the human on the other end is not inclined to help your rude ass
We enforce an expiration, though as of late last year IIRC NIST no longer recommends that specific practice, in favor of requiring longer passwords.
Our issue is mostly people falling for phishing scams. It's exactly like the poster of the link describes.